CUSTOMER FAQS

Here are some frequently asked questions about our products, hope it will be helpful to you.

Are we a legitimate online shopping site?

Yes, we are a legal cross-border independent website, we are committed to providing customers with quality products and services, and comply with relevant laws and regulations.

How to buy products?

After selecting your favorite product in our store, click “Add to Shopping Cart”, then enter the checkout page, fill in the necessary information on the checkout page and select the payment method to complete the purchase.

What payment methods are supported?

We accept a variety of payment methods including credit cards, debit cards, PayPal, Apple Pay, Google Pay and more. On the checkout page, you can choose the payment method that suits you best.

We provide free shipping worldwide, and our products can be shipped to many countries and regions around the world. On the checkout page, you can choose your country or region, and you can buy with confidence.

If I am not satisfied with my purchase, can I return or exchange it?

Yes, we offer returns and exchanges within 30 days. If you are not satisfied with the purchased product or have quality problems, please contact our customer service team within a certain period of time after receiving the product and provide relevant information, we will try our best to solve your problem.

Can I cancel or modify an order?

Within 24 hours of placing an order, you can contact our customer service team to cancel or modify the order for you. But once the order enters the shipping status or is in processing, we will no longer be able to cancel or modify it for you.

Is our product quality guaranteed?

We attach great importance to the quality of our products, we cooperate with high-quality fabric suppliers and adopt strict quality control measures to ensure product quality. If you have any quality problems with the purchased products, please contact us in time, we will provide solutions.

How to contact customer service team?

You can contact our customer service team by sending an email to [email protected], we will do our best to help and support you.

Am I being charged twice?

Your credit card will only be charged once after the order ships. If you’ve just placed an order, what you’re seeing on your bank account is an authorization, which is common practice for banks processing credit card transactions to ensure sufficient funds and account authenticity. This authorization will be cleared (depending on your bank, usually within 48 – 72 hours), and you can contact the bank that issued your credit card if you need help expediting the process.

How to choose the right size?

In our store, there is usually a size chart, and you can choose the right size according to your height, bust, waist and other data. Plus, you can review our dedicated Size Guide Policy to help you make better choices. If you still have questions about item fit or measurement guidelines, please email our support team ([email protected] ).

Why might my credit card be declined?

Your credit card may have been declined for the following reasons:

The card may have expired, please check if your card is still valid;
You may have reached your credit limit, please contact your bank to check that you have not exceeded the authorized purchase limit;
You may have entered some wrong information, check that you have filled in all required fields correctly;
Make sure you are using the latest version of your web browser, it may be because your browser has some plug-ins installed, please clear your cookies and restart your browser, then try again.

Is the color of the clothes the same as what you see online?

Due to different camera viewing angles and lighting levels, there may be slight color difference, hope you can understand us. If in the case of a slight color difference, we would like you to keep the garment considering your favorite garment look and mood, we will do our best to avoid that.

Is it safe to use my credit card on the site?

Don’t worry, ordering on our website is safe. We use industry standard encryption techniques when transmitting and receiving customer data exchanged with our site servers. None of your credit card details will be revealed. At checkout, when you enter your credit card and personal information at our online store, you will pass the information securely to us using Secure Sockets Layer technology (SSL), welcome to choose your favorite on our website commodity.

Can I track my order information?

Yes, we will provide you with a tracking number once your order ships. You can use this number to track the progress of your shipment on our website or the website of the designated courier. In some cases, the carrier’s tracking information may only be available 2-3 days after the order ships.

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